The concierge was helpful, especially the girl in the mornings, but the taxi I booked never showed up at the airport.
Ian2 weeks ago
Just a moment…
★★★★·Mexico City·8.7
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or just type it: “around the 20th, three nights”
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The Novotel México City Centro Histórico offers family rooms with air-conditioning, private bathrooms, and modern amenities, including work desks, TVs, and free WiFi. The hotel features a fitness centre, sun terrace, restaurant, and bar, serving Mexican cuisine with local specialties, cocktails, and breakfast options. It's located near Zocalo Square, the Metropolitan Cathedral, and National Palace, with Benito Juarez International Airport 9 km away.
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How guests rate the property, aspect by aspect.
The concierge was helpful, especially the girl in the mornings, but the taxi I booked never showed up at the airport.
Ian·2 weeks ago
The location was great—close to a metro station and Main Street, my room was clean and comfortable, the staff were friendly and very helpful, and I really enjoyed my stay here!
Bryan·3 weeks ago
I liked the front desk service; I had two reservations that week and was recognized immediately the second time, with Uriel helping with the luggage, and on the first visit we could drop our bags early so we could start exploring and grab a bite. I think the breakfast could improve—the price is a bit high for the buffet, and there are too few options; they should have a fixed breakfast menu, because one day they served mashed potatoes at 7 am—who eats mashed potatoes at 7 am? They should always have beans available for a basic Western breakfast that guests would enjoy.
Luis·4 weeks ago
The hotel overall, its friendly staff, and the location next to the metro were great, and I had no problems.
Luis·A month ago
The place isn’t a luxury hotel at all, but there were plenty of plumbing and electrical problems that made the stay frustrating.
Saravana·A month ago