I would like to reiterate my issue. When I reached the property, the hotel receptionist informed me that they had not received any booking/request corresponding to my booking number and therefore they could not provide me with the room. I tried to contact at that time, but I was unable to get assistance. Since it was already night and I had no accommodation, I faced considerable inconvenience and had to cancel the booking. I therefore request you to please investigate this matter with the property and process a full refund of ₹677.25, as the room was not provided to me. I have attached my booking receipt as proof of the reservation and payment. Please resolve this issue at the earliest
RanaA month ago