Fairfield Inn and Suites Chicago Downtown/ Magnificent Mile

Very clean, friendly staff, great location, and nothing to complain about!

Stephanie·6 days ago

The bed was super comfy and the place looked spotless when I walked in. Breakfast offered a wide variety, even some healthy options, so that was fine. On the downside, housekeeping seemed to change everything every single day. I hung the towels to avoid daily changes, but they still swapped them and even replaced the small soap I didn’t want replaced, which felt a bit excessive. The biggest issue was the Wi‑Fi: it existed, but my computer couldn’t connect. Reception insisted it should work, yet the connection steps they provided didn’t match the actual screens on the web page, so I was stuck without Wi‑Fi for three days and had to rely on my phone’s hotspot. Breakfast was typical of many American hotels—plates, cups, and tableware were disposable plastic. The room received almost no natural light because it was on the back of the hotel, with a wall and another structure blocking the view; I understand that’s a common problem in big cities, but it couldn’t be avoided entirely.

Strigoica·2 weeks ago

“💯 recommended”

I had a flawless experience in every way.

Rosa·2 weeks ago

“Nice but not great”

The staff were very friendly and the breakfast turned out better than I expected. However, the room’s heating controls didn’t work well and the pillows were too soft; I wish there had been both firm and medium options.

Burt·2 weeks ago

“Disappointing”

The location was good and the room was clean, but the hot items on the breakfast buffet were at room temperature—even the watery oatmeal—and we were locked out of our room 15 minutes before checkout.

Joanne·A month ago