The location was good. The window didn’t close completely, so traffic noise was very noticeable. We also had an unpleasant incident where the water suddenly turned dark brown until they fixed the issue.
Francesca2 months ago
Just a moment…
★★·Surabaya·7.3
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or just type it — “around the 20th, three nights”
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Cleo Balaikota Surabaya in Surabaya features air-conditioned rooms with private bathrooms, city views, and free WiFi, including work desks, seating areas, TVs, and parquet floors. The hotel offers a lift, 24-hour front desk, concierge service, daily housekeeping, full-day security, and room service. It's 16 km from Juanda International Airport and near Submarine Monument, Gubeng Train Station, and Sharp Bamboo Monument.
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How guests rate the property, aspect by aspect.
The location was good. The window didn’t close completely, so traffic noise was very noticeable. We also had an unpleasant incident where the water suddenly turned dark brown until they fixed the issue.
Francesca·2 months ago
We only stayed one night, but the room was clean and comfortable, and the staff were helpful and pleasant.
Morgane·2 months ago
The accommodation offers a reasonable price in the city center.
Wonhee·4 months ago
I really liked the location and this place is value for money; you can also get free water, and the staff are friendly, although the lighting in the room is not that great.
Abhishek·5 months ago
Despite having a few issues, the hotel staff were always willing to help and made an effort to make my stay comfortable. Unfortunately, the room had some significant problems, such as dirty bedding that was replaced but still dirty, and a lack of a window, which wasn't mentioned when I booked. The bathroom window led directly to the hallway, and the shower was located just around the corner. Overall, it was my worst hotel experience in Indonesia after two weeks of traveling.
Nikolaus·10 months ago