“Below Expectation”
The staff was very helpful and polite, especially, Ms Farana, who helped us a lot during our stay. They even arranged for our car to Shahdag which was a big help for us. The facilities were not as shown in the picture. We booked King Suite and expected the same level, but apart from the room size, there was nothing "King" about it. We were traveling with our kids, and despite the facilities mentioned a sofa bed at the time of booking, there was only two single chairs, and I was told that additional bed will cost more money (we're already paying good price for the room). Overall, the hotel had very dim lights that dont give a positive vibe. Despite the facilities list mentioning Ironing facility, We were told it will be on request (no extra charge I assume). They offered complimentary fruits, that weren't fresh, and during our two night stay, they didnt change/ replace those fruits at all. The booking said its sound proof, but both nights we stayed, there was a very loud music continously played (possibly in the nearby facilities) that disturbed us a lot. The location is very far away from Baku's main attractions, not suitable for families with kids. You have to take Bolt for every thing, there was not a reasonable market/ restaurant or any attraction within the walking distance. Not sure if I'll book with them when I visit Baku again
Rafay·A week ago