The beds are comfortable and the hotel offers a nice restaurant with many western options. The AC could only be set to 23 °C and we couldn’t lower it; the staff only managed to open the small windows, which didn’t help much.
FmichaelA month ago
★★★★★·Jiuzhaigou·8.9
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or just type it — “around the 20th, three nights”
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Located in Jiuzhaigou, the Hilton Jiuzhaigou Resort is 10 km from Jiafan Ancient City and 12 km from Jiuzhaigou Scenic Area. The hotel features an on-site restaurant, car hire services, and proximity to Jiuzhai Huanglong Airport, 75 km away. Each air-conditioned room includes a TV, kettle, and 24-hour front desk access, along with a cash machine, gift shop, and on-site shopping.
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How guests rate the property, aspect by aspect.
The beds are comfortable and the hotel offers a nice restaurant with many western options. The AC could only be set to 23 °C and we couldn’t lower it; the staff only managed to open the small windows, which didn’t help much.
Fmichael·A month ago
I liked the Chinese‑style breakfast and the male staff, and the guest mix seemed pleasant; however, the female employees responded curtly to questions, and the women working in the Chinese restaurant appeared reluctant to help, while my pre‑arrival inquiry was answered only by an automated reply, which was a first for me.
Osamu·2 months ago
The décor and overall style of the hotel really wowed me. Nothing else to add.
Yan·3 months ago
Everything was superb—clean, convenient, and I felt safe as well. No complaints whatsoever.
Tsui·4 months ago
The staff. The food is not hygienic. I had serious diarrhoea (6 times) after having their dinner buffet which led me to the hospital by calling ambulance and affected my journey. Sent by complains to the hotel email and no follow up had been taken. So disappointed with a 5-star hotel like this!!! Also the room toilet carries strong smoking smell!!
Bing·4 months ago