Dear Customer Support, I am writing to formally lodge a serious complaint regarding my stay at National Hotel. I am NOT requesting a room relocation. Due to the severe inconvenience, deceptive practices, and unacceptable safety and service standards, I am demanding a FULL REFUND of the booking amount, along with ADDITIONAL FINANCIAL COMPENSATION for the distress and misrepresentation experienced. I explicitly chose and booked this hotel primarily for its gym facility. Upon arrival, the gym was locked and marked as closed. However, I could clearly hear two people inside playing and using the equipment. When I asked the staff to open it, they claimed it was “under maintenance”—which was blatantly false. If any facility were truly under maintenance, it should have been explicitly declared on your platform before booking. In addition, the property failed across almost every basic service and safety aspect: Unacceptable Parking Conditions: The parking area is in a terrible condition, poorly located, and surrounded by piles of trash and debris, which is completely inappropriate for any hotel. Extremely Bad Breakfast: The breakfast was of shockingly poor quality and completely unacceptable. Incorrect Room Layout: I booked a family room, but was given three separate single beds instead. Dangerous Shower Glass: The glass shower door is completely detached from the bottom and only held from the top. It is unstable and could detach or fall at any moment, posing a severe safety hazard. In‑Room Safe Not Working: The electronic safe is completely out of order. Hygiene & Basic Amenities: No shampoo was provided, and the shower head is dirty, rusted, and clogged. Because the hotel lied about its facilities, failed to provide the primary amenity I paid for (the gym), and delivered an overall terrible and unsafe experience, I expect to process a 100% full refund PLUS additional compensation for these damages.
Mohsen6 days ago