Le Journey Luxury Cruise

“Amazing”

The room was better than expected, the staff were lovely, the activities were great, the food was great.

Mary-jane·A month ago

“Beautiful Scenery, but Service and Communication Need Improvement”

The cruise itself was lovely, and the landscape was absolutely fantastic. We really enjoyed the experience and definitely recommend staying for one night to make the most of it. We booked two connecting rooms, which was very convenient for our family. However, there were a few issues that affected our stay. The bathrooms only had bathtubs, rather than showers as shown in the pictures. This was particularly difficult for my mum, who had trouble climbing into the bathtub and therefore couldn’t shower. This would have been important information to know when booking. We also found it difficult to get assistance when needed, as there was often no one at reception. In addition, the staff seemed to leave the microphone on continuously, which created a constant background noise that could be heard from the rooms and was quite disturbing. The biggest issue was during our first kayak excursion. We were asked to choose between kayaking and taking the bamboo boat. I chose the kayak, but I was travelling with my 5-year-old daughter and found it extremely difficult to reach the cave by kayak. We were not given any information beforehand about the distance or level of difficulty. After trying and realizing that it was too difficult for us, we returned. We still had around 45 minutes left in the excursion, so I asked whether we could take the boat instead to visit the cave. Unfortunately, we were told that this wasn’t possible, meaning we had to wait for the remaining 45 minutes until the group returned. However, during the final 10 minutes, another person from our group was allowed to use the kayak after having already taken the boat. This was disappointing, especially as we were travelling with a young child and had not been given enough information to make an appropriate choice at the beginning of the excursion. Overall, the cruise was beautiful and the scenery was unforgettable, but better communication, more attentive reception service, quieter operations, and clearer information about the excursions would make the experience much better

Makrina·2 months ago

I like the service from Andrew, Tony and Harry, and all the team was really kind

Gabriele·2 months ago

The cruise ship itself was lovely, and the rooms were very comfortable and spacious. The common areas were nice and clean, along with the rooms as well. The food was great with a nice variety to accommodate to your dietary requirements. The staff were brilliant, helpful and friendly, especially Phuong. The processes of checking in was very smooth

Sophia·2 months ago

“Very amazing experience”

The boat was spotless and tidy, and the crew was amazing. Thai and Leon made our trip even better with their caring nature and outstanding hospitality.

Michelle·3 months ago