“Mixed experience. Wifi terrible”
I would have given a much lower rating if not for Mahmoud, who stepped in at the last minute and genuinely tried to help. My only gripe is that he first offered us a free airport transfer because he could see we were stressed. We had an early flight, spent hours getting nowhere over WhatsApp with his colleague, and found that taxis wouldn’t come out to the guesthouse. The property used to offer free transfers, which was actually one of the reasons we booked it. Unfortunately, he withdrew the offer almost immediately, so it clearly wasn’t genuine. It’s better not to promise what you can’t deliver. Although the guesthouse is much closer to the airport than Aswan city, most taxi drivers won’t accept the trip. In hindsight, staying in the city would have been wiser. To Mahmoud’s credit, he eventually arranged a ride to the airport for a reasonable price, and he was friendly and easy to deal with. Nice guy. The guesthouse itself is beautifully decorated with Nubian artwork, and the Nile location is lovely. Mahmoud really tried to help, and with better management and more attentive staff, this place has a lot of potential. The other female manager, who was communicating with me over WhatsApp while “working remotely,” was one of the most unhelpful customer service people I’ve dealt with. The replies were super generic and never addressed our concerns, wasting hours of our time on our last night in Egypt. The Wi‑Fi dropped in and out for our whole stay, which was frustrating as we needed it for work. We also told the staff at least four times we didn’t need breakfast because we were leaving early, but we still woke up to find it prepared. A nice gesture, but it was another example of them not actually listening to guests, and it sadly just ended up being wasted.
Robert·2 months ago