The location was good, but there were no other positives to mention.
ShankarA month ago
Just a moment…
★★★★·George Town·8.3
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or just type it — “around the 20th, three nights”
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Located in the heart of Georgetown's UNESCO World Heritage Site, JEN Penang Georgetown by Shangri-La offers modern Malaysian décor rooms with bay windows overlooking the city. The hotel features an outdoor pool, in-house restaurant, bar, and free WiFi. Nearby attractions include 5D Interactive World (500m) and Upside Down Museum (600m).
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How guests rate the property, aspect by aspect.
The location was good, but there were no other positives to mention.
Shankar·A month ago
The place was great, but the bed felt a bit hard.
Irene·A month ago
The location was fine, but I couldn’t comment further because I didn’t stay; the staff were polite when handling a booking issue. I arrived just after the 15:00 check‑in time and was told our room wasn’t ready because of high occupancy. We were offered a free breakfast as an apology, but only after we raised the question. At the time of booking we requested a twin instead of a double in a family room and were told they would try to accommodate us. After waiting, it became clear the request hadn’t been fulfilled. When we asked, they said they would only know the day before check‑in if it was possible, but that was never communicated before or during arrival. No other rooms met our request, so we had to cancel and move to another hotel.
Rob·2 months ago
The location was very nice, the rooms were clean, and the staff were all wonderful.
Daniel·2 months ago
We had breakfast on the 16th floor, the service was very good, and we enjoyed a high‑quality breakfast there; we don’t need a huge variety, just good quantity, and we hope to return.
Cr·2 months ago