They scammed me. The worst service I’ve ever experienced. They are completely inflexible, rude, and act with malicious intent. I officially changed the reservation days before to put it in my guest’s name so she could check in. When she arrived, they outright refused to cooperate, didn’t let her in, and rejected any flexibility with the timing. They also ignored my prior messages to coordinate the arrival. Their only goal was to mark the reservation as “No‑Show” to cancel it automatically and keep the €350 without offering the service. Fortunately, customer service intervened immediately, saw the abusive behavior, and processed a full refund. An absolutely unprofessional place, not trustworthy, with terrible management. Don’t fall for their trap; find another spot in Madrid.
JonathanA week ago