“Pas commerçant”
Summary of this review
The customer service and reservation handling were frustrating.
MaxA week ago
Just a moment…
★★★★·Hyères·7.2
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or just type it — “around the 20th, three nights”
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The Mercure Hyères Centre Côte d'Azur, a 4-star hotel, is centrally located in Hyères, 10 minutes from the airport, beaches, and port. It features 84 air-conditioned, soundproofed rooms, a swimming pool, terrace, and garden. Guests enjoy regional cuisine at restaurant Victor, drinks at the bar, and access to meeting rooms, free secure parking, and nearby casino and train station.
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How guests rate the property, aspect by aspect.
Summary of this review
The customer service and reservation handling were frustrating.
Max·A week ago
The staff were friendly, but the location and room rates didn’t match the quality.
Julie·2 weeks ago
The pool area was nice, but the room was old and the carpet was filthy, stained and smelly; the windows were very dirty, and the bathroom and toilet were outdated and unclean. The staff were rarely present, so I had to hunt them down for a drink at the bar. At the restaurant, the wait for dishes was excessive, and the hallway carpet was also very dirty.
Patrick·3 weeks ago
For the high price, the room was extremely dirty, the carpet was filthy and dusty, and the balcony was very dirty; the windows were never cleaned, which I didn’t like. Everything was mediocre and poorly maintained. The dinner service was painfully slow, taking an hour to serve without any menu options for half‑board.
Charlette·A month ago
The location was convenient, the air‑conditioning was good and the double doors kept noise down, the pool was nice and breakfast was very generous. We were used to staying at the pool all day even after checkout, so the hotel was chosen like everyone else; this time we were told the pool was closed, the 12 h parking was insecure, and the Flunch clients had dirty floors, so the pool, which was the highlight with breakfast, left us feeling disappointed.
Frédéric·A month ago