Hampton Inn & Suites Ponca City

I liked the climate, the bed, and the bathroom, but the gym and especially the carpets didn’t appeal to me; they looked clean in the hotel but clearly had been used.

Jose·3 months ago

“Bad”

I had a terrible experience at the hotel in Ponca City due to the front desk manager's behavior. She was extremely rude when I asked her a question, and it got to the point where I decided not to stay for my second night, despite having paid for it. Unfortunately, this one staff member completely ruined my stay and I won't be returning anytime soon.

Josh·9 months ago

“Staff was very nice”

The staff at the hotel were very friendly and welcoming, which made my stay a pleasant one. They were helpful and courteous, and it was clear that they were genuinely interested in making sure I had a good experience.

Beth·A year ago

“Bad management and staff”

My recent stay at the hotel was a disaster from start to finish. They canceled my booking and told me I had to book through them, but then refused to waive my non-cancellation fee even though they were the ones who canceled. To make matters worse, the rooms I was given were dirty and uncleaned, and the shower didn't work. The general manager claimed he would call me during the day, but I never received a call and couldn't get any information from anyone in management.

Rebecca·A year ago

Unfortunately, my stay at the hotel was marred by a few issues. The lobby had a strong unpleasant smell every afternoon, which was a problem every day I stayed. Additionally, I booked my stay through a third-party app and didn't receive any points for my nights, even though I paid the same price as guests who booked through the hotel's own app.

Luis·2 years ago