“Disappointing experience despite a lovely homestay”
Property itself, cats and homely vibe. I genuinely loved Lazy Cat Homestay because of its cozy, homely atmosphere and adorable cats. The lady was really kind and helpful, especially with the laundry and everything else. Unfortunately, my experience was spoiled by the AC policy and the way my concerns were handled. Although air conditioning is mentioned, there is no information about restricted timings. They switched off the AC every morning at 7 AM and only turned it on around 11 PM or midnight. It was EXTREMELY HOT in the mornings, and I couldn’t sleep properly for two nights. The volunteer even switched off the fan! I understand saving electricity, especially when the hostel is empty, but switching off both the AC and fan at 7 AM while guests are still sleeping is unreasonable. What disappointed me even more was the volunteer’s rude and arrogant attitude when I asked about the AC. She simply said it was the owner’s instruction. I also messaged the owner to explain the situation, but he didn’t properly address my concerns and simply told me to check out. There was no attempt to understand the problem or find a reasonable solution. It’s a shame because I genuinely liked the place, but I had to check out because I couldn’t rest properly. If AC is available only during specific hours, those timings MUST be clearly mentioned before guests make a reservation. A lovely property and cute cats cannot make up for a lack of transparency and poor handling of guest complaints. I hope the management improves its communication and treats guests with more respect.
JyotiA week ago