The staff’s service quality was excellent—very polite, attentive, and helpful. The only downside was the roads leading to the lodge.
BrunoA week ago
Just a moment…
★★★·Campos do Jordão·8.3
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or just type it — “around the 20th, three nights”
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Located in the hills of Campos do Jordão, Pousada Joia da Serra by Hotel Platanus offers classic rooms with private balconies and wooden flooring, providing breathtaking landscape views. The hotel serves a daily Brazilian buffet breakfast featuring tropical fruits, cheese breads, juices, and cakes. Guests can unwind by the fireplace or enjoy evening drinks at the bar.
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How guests rate the property, aspect by aspect.
The staff’s service quality was excellent—very polite, attentive, and helpful. The only downside was the roads leading to the lodge.
Bruno·A week ago
An excellent lodge.
Guimarães·2 weeks ago
At least the place was clean and the breakfast staff were friendly. However, the map points to a dirt road with erosion, which is bad for motorbike riders like me. A guy who arrived after me from Rio de Janeiro almost hit his head on a wall; the area is picturesque but hard to reach, with many narrow, rough streets. Watch the fork that leads onto the dirt road up to the lodge—take the right one, not the left. Also, the shower water didn’t work, so we were moved to another room. The new room had poor facilities: the TV didn’t work, blankets were missing and had to be requested, and the curtains were torn and didn’t cover the window.
Andre·3 weeks ago
I loved the service—every single person from reception to the lady who organized breakfast was super friendly, cheerful, welcoming, and eager to help. Our room faced nature, which I adored, and the breakfast was very tasty. My husband and I were thrilled. The only issue was the noise from pigeons and the unbearable smell in the parking lot caused by kittens that stay around the lodge; they don’t leave, so the strong odor of urine and feces was so intense that even from where we were sitting for coffee we could smell it. This needs to be addressed; it left a lot to be desired.
Alita·A month ago
Getting to the place was very difficult; the road was bad with many holes.
Plinio·A month ago