When I arrived the place was full so I ended up sleeping in my car, which made me unhappy and I just want a refund. How could they let us book if they couldn't find a room? They need to be truthful to people.
Themba3 months ago
Just a moment…
Pongola·5.4
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or just type it — “around the 20th, three nights”
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The Encome Guest House in Pongola offers a welcoming environment with free on-site private parking. Each room features a private bathroom, refrigerator, free toiletries, shower, tea and coffee maker, electric kettle, and wardrobe. Guests can enjoy a TV, inner courtyard view, and complimentary toiletries. Located 44 km from Pongola Nature Reserve, it provides easy access to outdoor activities and exploration.
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How guests rate the property, aspect by aspect.
When I arrived the place was full so I ended up sleeping in my car, which made me unhappy and I just want a refund. How could they let us book if they couldn't find a room? They need to be truthful to people.
Themba·3 months ago
We didn’t sleep there because the owner said she was no longer working with the place, so we had to find another spot; she refunded our money but not the full amount 😭😭😭. The owner doesn’t care 😭😭😭.
Makhubela·5 months ago
Nothing good. The service was misleading to clients.
Phumzile·6 months ago
I'm still trying to wrap my head around the absolute disaster that was my booking experience with this place. We paid in full, only to be told afterwards that there was an outstanding amount due because the website hadn't updated the rates. The owner was completely uncooperative and even resorted to locking the gate until we paid up. It was an incredibly frustrating and unpleasant experience, and I'm still fuming about it.
Dirk·8 months ago
The staff at this hotel were friendly and respectful, and the rooms were spotless. The only downside was that parking wasn't clearly advertised on the website, which was a bit of a surprise. Overall, though, it was a great stay and I'd definitely recommend it.
Sabelo·10 months ago