“Awesome place”
The location is great and the food at the restaurant was excellent. The location and rooms were not ideal.
Michael6 days ago
Just a moment…
★★★★·Emerald·8.6
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or just type it — “around the 20th, three nights”
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The Mayfair Emerald offers comfortable family rooms with air-conditioning, private bathrooms, and modern amenities, including tea and coffee makers, work desks, and free WiFi. Guests enjoy a saltwater pool with views, a lush garden, and outdoor fireplace. The hotel features a fitness centre, children's playground, and barbecue facilities, and serves Australian and European cuisine with vegetarian, vegan, and gluten-free options, 1 km from Emerald Airport.
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How guests rate the property, aspect by aspect.
The location is great and the food at the restaurant was excellent. The location and rooms were not ideal.
Michael·6 days ago
Room was clean, comfortable, well looked after. Room had complimentary items for guests that were useful during our stay, nice and quiet. Accomodation staff were really friendly. We had dinner in the adjoining tavern, dinner was nice. There was a stand out staff member in the bistro bar, she was a really friendly young American lady with great customer service. Some of the female american staff in bistro, public bar and gaming room were rude and unfriendly and unwilling to be helpful. Some even rolled their eyes and made smart remarks when simple requests were made like asking for cutlery for our meals or to change money in the gaming room. This is a major failure in this premises and was a real let down. We would have given top scores all round if we didn't encounter this bad service with certain staff members in the tavern
Olivia·A week ago
Room service was available and the layout was lovely, with a bed that was mega comfy.
Kim·2 weeks ago
The place was very clean and comfortable. The bed was a bit too firm, but we managed.
Carol·3 weeks ago
The location was great, and we loved having the tavern on site. Nothing to complain about.
Michelle·3 weeks ago