“Overall, a comfortable stay with a few areas for improvement.”
The accommodation was comfortable and we enjoyed our stay, but a few things could be better. The hot water shower didn’t work when we arrived, so we had to ask staff to fix it. The room telephone also failed when we tried to use it, though it seemed to connect when the property called us. We found stains on one bed sheet and had to request a new one. On the bright side, the food was good, the staff were friendly and helpful, and the overall environment was very relaxing. We ran into a billing issue: the bill was first calculated in USD and then converted to Sri Lankan Rupees, so we asked for the local currency rate instead, because the converted USD rate was higher than the local rate. Overall, it was a comfortable stay, but attention to these details would improve the guest experience.
DrA month ago