The place is okay, but the refrigerator keeps making noise all the time, and the staff didn’t respond to a late‑night complaint I raised through the booking platform.
ShreyasA month ago
Just a moment…
★★★★·Hanoi·8.7
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or just type it — “around the 20th, three nights”
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25 m² · 2 single beds
25 m² · 1 double bed
30 m² · 1 extra-large double bed
35 m² · 1 extra-large double bed
68 m² · 1 extra-large double bed
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Halais Hotel in Hanoi offers spacious, air‑conditioned rooms with private bathrooms, city views, work desks, minibars, and soundproofing. Guests enjoy a restaurant, bar, free Wi‑Fi, coffee shop, child‑friendly buffet, and bicycle parking. Private check‑in/out, 24‑hour front desk, and concierge services enhance convenience. Located 26 km from Noi Bai Airport, it is a short walk from Trang Tien Plaza, St. Joseph Cathedral, and Hoan Kiem Lake.
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How guests rate the property, aspect by aspect.
The place is okay, but the refrigerator keeps making noise all the time, and the staff didn’t respond to a late‑night complaint I raised through the booking platform.
Shreyas·A month ago
Everything was very good.
Thao·A month ago
The room was spacious, and the night‑time front desk offered free room upgrades, but the old rooms had rusted taps, the breakfast was poor, and the most glaring issue was the terrible attitude of the restaurant staff— they didn’t even stand up to greet guests, used their phones during service, and were neither friendly nor helpful.
Ngoc·2 months ago
The central location and the convenient dining and shopping options around the hotel are great.
Nguyễn·4 months ago
The location is good, with shops, restaurants, and sights within walking distance and a nice rooftop breakfast area, but the busy streets outside mean it’s not quiet if you need silence.
Miwa·7 months ago