The location on the outskirts of Sintra is very peaceful, with a wonderful ambience.
David2 weeks ago
Just a moment…
Sintra·8.0
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or just type it — “around the 20th, three nights”
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The WOT Sarrazola Soul hotel in Sintra offers a tranquil retreat with a garden, expansive terrace, and bar, complemented by complimentary WiFi. Air-conditioned rooms feature private bathrooms, garden views, and balconies. The property boasts a lounge, 24-hour front desk, and electric vehicle charging station, along with a picnic area and family rooms. A continental breakfast buffet is served daily, with special diet options available.
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How guests rate the property, aspect by aspect.
The location on the outskirts of Sintra is very peaceful, with a wonderful ambience.
David·2 weeks ago
It’s hard to judge the establishment on its own; we had a last‑minute emergency that forced us to shorten our stay, and the reservation was non‑cancellable. We reached out four days before arrival to see if we could postpone or receive a goodwill gesture, but the hotel gave us radio silence. We tried contacting them by email, phone, and directly through Booking, and they never responded. I find that extremely disrespectful; even a simple apology would have sufficed. Saying “sorry, but your stay is non‑cancellable, we can’t do anything” is unpolite. Given their communication style, I think this is a place best avoided.
Hervé·2 weeks ago
The community areas were fantastic, and there were plenty of dining options nearby. The beds were comfy and the staff were a lot of fun; Ricardo, in particular, was very friendly.
Thomas·2 weeks ago
The bathroom had mold, the toilet seat was loose, the air‑conditioning didn’t work, and nobody came to fix it.
Gabriela·2 weeks ago
Almost everything was fine, I’d recommend it; it’s pleasant and well run. The lack of parking, the slow elevator on the third floor, and the delayed door closure were the only negatives.
Ricardo·3 weeks ago