“Regular”
The location and the room spaces were fine. It took 38 days for my deposit to be returned; I had to call the hotel because they said Booking’s app hadn’t paid them, which didn’t make sense since the amount was deducted immediately from my card when I booked and I also paid the deposit that the hotel said would be on my card for 3 to 5 days—too long to check the room for missing items. After many emails to Booking and a call to the hotel, the deposit was still not returned. The hotel was understaffed, which showed in the missing pool towels that they said would arrive in half an hour but it took over an hour and never came. In breakfast the line was long, there were empty seats, and the restaurant staff said there was no staff, so they would serve us as spaces freed up. Consequently, the coffee at reception wasn’t replenished for guests.
YolandaA month ago