“I want my money back!”
The hotel was closed, it didn't exist anymore, so we arrived and the doors were closed and we had a big problem finding something else at almost midnight!
AnneA month ago
Just a moment…
★★★★·Kempten (Allgäu)·7.8
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or just type it — “around the 20th, three nights”
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The AR Boutique Hotel Kempten in Kempten features family rooms with private bathrooms, balconies, and city views, including air-conditioning, work desks, and free WiFi. The hotel offers a restaurant, bar, and terrace, serving buffet breakfast, lunch, and dinner. Located 37 km from Memmingen Airport, it's near bigBOX Allgäu and attractions like Neuschwanstein Castle and Ruins of Castle Falkenstein.
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How guests rate the property, aspect by aspect.
The hotel was closed, it didn't exist anymore, so we arrived and the doors were closed and we had a big problem finding something else at almost midnight!
Anne·A month ago
Nothing The hotel has been closed for months. Everything is open there, lights are on, the lobby is cluttered, no one is there. Our booking wasn’t cancelled beforehand. There isn’t even a notice that nothing is happening here. The owner is behind a lock and bolt. It’s a mess.
Tobias·A month ago
It stopped working. Booking didn’t inform me. When we arrived and saw it wasn’t functioning, we had to book another place.
Estibaliz·A month ago
Nothing positive. The hotel was closed because it was insolvent, and I received no information from the hotel beforehand. I stood in front of a locked door, trying to figure out where my whole family could stay for the night. Money had already been taken in advance, and then this happened—complete mess and customer fraud!
Stefanie·A month ago
The place no longer exists. After about an hour of futile attempts to reach anyone or find the property, we learned from a nearby restaurant that the hotel had been insolvent for roughly three months, leaving us stranded without a room around 9 pm. We ended up staying at the B&B Hotel next door, which took us in at short notice.
Karsten·2 months ago