The staff at the front desk were friendly, helped move luggage, smiled at kids, explained the lack of parking and offered a public parking spot, and let me exchange a receipt for cash at the desk. The day before arrival I called to ask about the pool and game room hours, but the first‑floor desk didn’t mention that the game room had no time limit, so we thought we could only use it after check‑in, and adults and children had to wear socks to use it; I felt the desk should have told us this proactively since I had already asked about the hours.
Hsin2 weeks ago