Radisson Hotel Shimla

“I was very disappointed that the pool was closed booking.com and hotel did not inform me”

The bedroom was fine, but I was not informed that the swimming pool was closed for maintenance.

Rashpal·A month ago

“Amazing city and people. Poor organisation of travel post stay.”

The hotel itself was great and the staff were fantastic, and the day excursions and activities were very good. However, a major issue arose when the staff booked me a taxi across the country for the next part of my trip: I had requested a 7‑seater, less than 2 years old, including all taxes and charged accordingly (20,000 rupees), yet I received a taxi that was 7 years old, broke down twice, had no functioning AC for a 9‑hour journey, and the workmen were using rope to tie things in the engine. The vehicle had not paid the taxes and was subsequently held up by police across the state who demanded cash payments. It was very unprofessional and poorly organised, and I also missed the connecting train I was travelling for and have not been compensated.

Vijay·A month ago

The hotel is well situated, the breakfast and restaurant staff are very good, and the chef even made a special dish not on the menu for us because we checked in with stomach issues; the entire staff was very attentive and nice. The marking of rooms and facilities is confusing, as a person tried to enter and knocked at our door at midnight probably from that confusion. The window cannot be opened, the rugs are not washed, and there is a smell of mold in the halls.

Globus·A month ago

“It was good”

It was clean and well maintained, and everything was good.

Ruchi·A month ago

“An oasis in crazy.”

The staff were amazing. Very comfortable and an oasis in the chaos. The bar was a bit small and lacked atmosphere.

Gary·3 months ago