“PÉSSIMO!”
The breakfast was average. The cleaning was terrible: we arrived to a dirty room with black floors, even after housekeeping came the floor stayed filthy. They say they accept pets, but once the pet started breathing they kicked it out; it was a hassle to stay with my two dogs, we had to take turns having coffee because they couldn’t stay alone. The staff always looked annoyed, seemed like they were doing us a favor, but the housekeeping was polite. Asking for extra blankets was another hassle: they gave us two, then when we asked for two more because we were four, they were unavailable. How can a hotel with millions of rooms and three floors lack enough blankets? Breakfast was mediocre, but the tables were always left with leftover food, dirty dishes and glasses, and it took a while to clear them. There was no minibar, which is unusual for a hotel. The experience was awful! We almost gave up after seeing all the ridiculous pet rules, they don’t accept pets, yet they tolerated them and still charged 50 reais per pet. Everything was filthy, the AC made three members of my family sick because they simply don’t clean for five hundred years, so on the second day, when we turned it on, the room was rotting and smelled like mold. Now we’re paying for medication and doing inhalations to ease the allergy.
Cristiane·A week ago