“Communication needs improvement”
The staff service was not very good and I couldn’t get along in English.
Jimin3 weeks ago
Just a moment…
Bắc Kạn·8.8
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or just type it — “around the 20th, three nights”
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The Son Nu Emerald Hill Hotel in Bắc Kạn offers family rooms with air-conditioning, private bathrooms, and modern amenities, including minibars, free toiletries, and work desks. The hotel features a family-friendly restaurant serving local, Asian, and international cuisines, as well as a sun terrace, garden, and outdoor seating area. Free WiFi is available.
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How guests rate the property, aspect by aspect.
The staff service was not very good and I couldn’t get along in English.
Jimin·3 weeks ago
The space is airy and quiet, perfect for a getaway.
Sơn·2 months ago
The room is pretty and clean, but the breakfast took a long time to arrive.
Lan·2 months ago
The rooms are huge and well equipped. The reception is friendly and dedicated. Dinner and breakfast are served on the terrace in front of the room. Nothing to complain about.
Jp·4 months ago
We’re still here, loving everything. The room is very indulgent, the bed and linens are wonderful, the owner said it feels like a cloud, everything is European‑standard, the shower has hot water, the toilets are heated like in luxury hotels. Breakfast is as requested. The laundry service is great, the staff are amazing, smiling and helpful. Every day we tell them we’re staying another day. Highly recommend!
Herman·5 months ago