“Its s lovely property, which unfortunately lacks the warmth and customer service.”
The location is great, the surroundings are quiet and serene, and it’s close to Mansfield. The amenities for kids are good. The staff were unfriendly and invisible; the reception lady couldn’t muster a smile for guests. Considering the nightly rate, there was zero customer service. Guests had to strip the beds, put bedlinen and towels into bags, and leave them outside before 9 am on checkout day. The Wi‑Fi was poor, so we had to use our data and hotspot to watch TV.
Niru2 months ago