“Worst Hotel ever!!!”
I’m only writing this because I’m booking another holiday and feel it’s important to warn others: DO NOT BOOK this place. The management and staff were the most inconsiderate and incompetent I’ve ever encountered. We paid in advance for a double room at Cork Talbot, informed them of a late arrival, yet the management sold our room to someone else without notice. Arriving around midnight, they told us to leave because no rooms were available, refusing to pay for alternative accommodation or arrange transport. My elderly mother and I, exhausted after travel, slept on stained, uncomfortable lobby couches and had to ask repeatedly for blankets, which they were reluctant to provide. She woke up with muscular pain and needed painkillers. We only got a room at 7 am, which was grimy—especially the bathroom. Some lights and the phone didn’t work, and there were stains on the ironing board. Various staff, including the food and drinks manager, were uncaring and rude. None of the management—General Manager, Deputy Manager, or Revenue Manager—apologized in person. The Deputy Manager was particularly rude when I pointed out his lack of hospitality knowledge. When I demanded a full refund, the Revenue Manager refused and offered only one night’s refund, even sending an email offering a free meal instead of a sincere apology. Their absolute refusal to issue a verbal apology was astounding.
Vanessa·A week ago