“Beautiful facilities, deeply disappointing experience”
The unit itself is stunning and the facilities are genuinely lovely, which makes it all the more frustrating that the experience fell so far short of the price point (R3,500 per night). From arrival, the hosting felt cold and unwelcoming. There are numerous house rules, including no eating in the room, that were not communicated prior to booking, which is not acceptable at this price point. Privacy was a serious issue. Staff accessed the private deck on multiple occasions without any prior notice, and then failed to leave the area even after walking in on a private moment between guests. This is simply not okay and reflects a lack of basic respect for guests’ dignity and personal space. Breakfast was also a letdown, with long waits, no self-serve option, and long life milk used in coffees. These feel like cost-cutting measures that don’t belong in a premium guesthouse. The overall feeling was of a well-appointed hostel, beautiful on the surface, but monitored, restrictive, and lacking in warmth. I won’t be returning and cannot recommend it to others based on the experience we had
Abby·5 months ago