“Zmiana hotelu na inny w ostatniej chwili”
I managed to get in touch with the staff quickly and efficiently. Unfortunately, we couldn’t evaluate the original property because it was swapped for us just one or two days before departure. They offered us a hotel right in the center of Mikołajki and the team went to great lengths to compensate us for the change, for which we’re very grateful. Still, the whole situation was poorly handled. The replacement hotel was completely different from what we expected. As an older couple, we were looking for peace, privacy, and relaxation, yet we ended up with a hotel smack in the middle of Mikołajki. The parking is far away and the room is small. I hope this was a one‑off mistake, especially since they wouldn’t give us a reason for the switch, and that this hotel doesn’t engage in the dishonest booking cancellations for higher profit that have been heard about lately.
AndréA month ago