“A estadia foi decepcionante, com falta de limpeza, manutenção precária e atendimento desrespeitoso.”
Very good location, since it’s a Radisson hotel. Lack of cleanliness, maintenance, and respect for the guest. I don’t recommend it. I stayed twice in different rooms rented by this host within the Radisson. The first time, the bed was extremely uncomfortable and the bathroom was dirty, poorly maintained, and had broken items. I returned two months later hoping it was a one‑off and that the problems wouldn’t repeat. Unfortunately, the second experience was even worse. The room was already dirty upon arrival, with hair everywhere, even on the bed. The dishes and fridge were dirty, and the bathroom trash can was dirty and rusty. The curtain, already broken, fell when we closed it, leaving the room without protection from the intense light. The air‑conditioner didn’t work during any of the three nights. I warned them from day one, but there was no solution or even an apology. The shower drain was completely clogged with hair. I had to open it and remove the grime myself. The host claimed he had tested it and it worked with less flow, but the water didn’t drain. There was also a leak through the shower grout, wetting the bathroom, as well as the bathroom and kitchen sinks and the shower taps were loose. On the last day I arranged an extra night with a discount for the troubles. About two hours later I told them I couldn’t stay. He said he would still charge. I didn’t refuse to pay; I just asked for an additional reduction, considering I wouldn’t use the room and all the problems faced. The reply was disrespectful: he said my request was a joke and that the amount didn’t even pay the cleaner. After my feedback about the room, he still said I could keep the money for food. I gave a second chance and was disappointed again. The conditions don’t match the price charged. Cleanliness, functioning facilities, and respect are the minimum expected.
Leonardo3 weeks ago