“Mala experiencia”
I had no issues with the condition of anything, but the staff were terrible and the room left a bad impression.
Heidy2 weeks ago
Milan·6.1
01
or just type it — “around the 20th, three nights”
02
03
Located 150 m from Loreto Metro and a five‑minute walk from the train station, Family Hostel Milano provides free Wi‑Fi throughout and air‑conditioned rooms with modern furnishings, tiled floors, and shared bathrooms. Guests enjoy quick metro or tram access to Milan Duomo and Castello Sforzesco, making the hostel ideal for city explorers.
04
05
How guests rate the property, aspect by aspect.
I had no issues with the condition of anything, but the staff were terrible and the room left a bad impression.
Heidy·2 weeks ago
The room felt cramped and was somewhat dusty.
Daniel·A month ago
The spot is great, right next to the train station, but I had a horrible time: I woke up at 3 am to find bedbugs and never slept on the bed again. I was supposed to leave at 11 am, so I changed my ticket to 6 am, and spent three straight hours just sitting on a chair. The front desk wasn’t there when I left, so I couldn’t complain about the bugs. I’m posting this in case they want to sort it out.
Greenvag·A month ago
The place is a solid base for Milan, but when I arrived the room I’d booked was unavailable because the air‑conditioning was broken. I was moved to a room with two bunk beds instead of a double bed and a single bunk, and there was no separate sitting area that was supposed to be in the booked room. In the bathroom you couldn’t use toilet paper; you had to wash your butt with a hose next to the toilet, dry with toilet paper, and throw it in an open bin. The shower, toilet, and sink were literally clogged every day by other hostel guests. Water leaked more from the joints than from the shower head. The power went out the last night, and I had to use my phone’s light to get out of the room and it was a real mess. The whole bathroom, hallway, kitchen, and lounge were flooded with water from a spill, and the outage was caused by a short circuit. To top it off, from about 21:00 the road below the single‑pane windows was being repaved until 05:30, with excavators, trucks, rollers, and asphalt machines honking and screeching. The air in the rooms was thick with asphalt fumes. The staff or owners gave no response or reasonable answer. The hotel says you can check out between 05:00 and 11:00, which worked for my early flight, but at 07:00 nobody was there, they weren’t reachable by phone and didn’t reply to messages. All in all, a really bad place, dangerous, and no real help.
Jody·2 months ago
Getting into the room was a hassle: you have to download an app, then when the bell rings you must open the app, which is a problem if the battery dies. Once on the second floor you need a code to unlock the door.
Prou·2 months ago