★★★★★·Anapoima·9.0
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or just type it — “around the 20th, three nights”
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The 5-star Selva Serena hotel in Anapoima offers an adults-only experience with a rooftop pool, spa, sun terrace, and lush garden. Guests enjoy free WiFi, a restaurant, bar, and private check-in and check-out services. Rooms feature private bathrooms, air-conditioning, balconies with scenic views, and modern amenities. The hotel is 73 km from El Dorado International Airport and near Lake Guatavita and the Colombian Andes.
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How guests rate the property, aspect by aspect.
The common facilities were good. There was little Selva Serena staff for the number of rooms, and no manager was present. In the room the TV was broken and the issue was not fixed. I had to ask several times for housekeeping. The toilet was dirty on arrival. When we used the jacuzzi, there were bottles and the water was dirty.
Jose·3 weeks ago
The reception area and restaurant were okay. The room was in a mountain almost two kilometres from the reception; there was no room‑service to order anything and we had to drive to the reception. There was a WhatsApp line but responses took hours or more, and at night there were too many insects, so we had to leave on Saturday night even though our stay was paid through Monday. We asked for a change and it was not resolved.
Jorge·3 weeks ago
The facilities were fine. The staff were inexperienced.
Henry·3 weeks ago
The food was great, the social areas were nice and the people who attended us were good. It was very quiet and full of peace. In the room we were missing a trash can and a chair or something to put the suitcase on.
Nelson·A month ago
Everything was perfect. Everything was perfect.
María·A month ago