“Poor poor customer service”
They gave my December booking to someone else. Even with my confirmation, the desk argued with me for 10 minutes.
Doretta2 weeks ago
Just a moment…
★★★·Galesburg·7.7
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or just type it — “around the 20th, three nights”
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The AmericInn by Wyndham in Galesburg offers comfortable family rooms with air-conditioning, private bathrooms, coffee machines, refrigerators, and TVs. Guests enjoy a fitness centre, indoor pool, free WiFi, and on-site parking. Located near the Galesburg Railroad Museum and Bishop Hill Historic Site, the hotel features attentive staff, clean rooms, and a 24-hour front desk.
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How guests rate the property, aspect by aspect.
They gave my December booking to someone else. Even with my confirmation, the desk argued with me for 10 minutes.
Doretta·2 weeks ago
We found roaches in the room and bathroom, and we had to move twice because the AC wasn’t working.
Harold·2 weeks ago
Summary of this review
The customer service was horrible.
Doretta·2 weeks ago
Breakfast was a typical continental spread, but it was good and fresh. The staff were friendly. The cost and location were decent; I had stayed here before and it was pleasant. However, our room had a strong mold smell; you could see the bathroom ceiling had been leaking and repaired, yet it looked like it might leak again after the fix. We tried airing the room out, but the odor stayed. The hotel was pretty full on both nights of our stay, so we didn’t request a change. It was a college family weekend and several hotels were full.
Joleen·3 weeks ago
Not much to say. The beds were uncomfortable, traffic noise was loud, and the breakfast was poor.
Luanne·3 weeks ago