“Muchas cosas por mejorar”
The location is good, the staff very friendly, and the food excellent, and we were taken care of right from check‑in; but when we tried to contact the hotel a day before arrival, they never answered, the room cleaning was poor—once a trash bag was left on a bench—and the doors aren’t well sealed, letting mosquitoes in, so we had to use repellent and even found two lizards in the room. A major issue is the accessibility signage in the room, yet a wheelchair tour from the lobby to the room, including the bathroom and sink, shows it fails to meet accessibility standards; there is no proper toilet paper holder, just one placed on top of the toilet tank. These are many shortcomings for the room price.
Sandra·2 months ago