“Nice hotel but useless AC”
Lovely location with a bakery and café just outside. The staff were friendly, but I only stayed one night (luckily) to visit a friend, so most of my time in the room was for sleeping. Unfortunately, the AC had only three settings—low, medium, and strong—with an old‑style control box. I left it on max with the lowest temperature possible and it barely lowered the high temperature of the small room. I spoke to the manager in the evening about it, and he checked and said everything seemed to be working fine. I told him it may well be “working fine” but it’s not cooling the room sufficiently to be considered AC. Nothing more could be done, and no one else had complained, was the manager’s response, so I tried to sleep despite the discomfort. I woke up at 2am sweating as the room temperature had not improved at all. I went downstairs to reception again to see if anything could be done as it was so uncomfortable, but the desk was unmanned at night, so I gave up and tried again to sleep in the hot and stuffy room. At checkout I told the manager on duty and said the hotel should not advertise AC rooms if their system is not fit to produce anything like a cool temperature. I’ve been staying in a hotel in Genoa and their AC actually cools the room. I received a text later on from the owner/manager offering a discount for future stays but no real acknowledgement of the discomfort I had to sleep through. I wouldn’t stay again even for free if nothing changes with the AC, not in the summer at the very least. It’s a real shame as the hotel otherwise was nice. I would not recommend this if you’re looking for a comfortable night’s sleep in the summer.
Rania·2 months ago