The rooms were swapped. In the double room we had booked, which had special amenities, a guest was already staying. We ended up in the single room that belonged to that guest, with only one set of bedding and a single set of towels for a single guest. I had to pull my sleeping bag out of the car. The phone hotline ignored our calls and did not resolve the issue. The generously promised partial refund has not been processed yet. Overall, it's outrageous and offers no service.
Wolter-guth2 weeks ago