The location was perfect, and we felt right at home.
The staff here are absolute pros - they're friendly, helpful, and really know their stuff.
The views from the room are breathtaking.
The facilities are top-notch, including the lovely swimming pool.
Distilled by Parley from the 81 most recent of 213 verified guest reviews
2 twin beds
39 m² · 1 extra-large double bed · Sleeps 2 · Suite
A private balcony offers garden and mountain views, and the suite is fully wheelchair accessible via elevator. The layout includes a separate bedroom with one bed, a living‑room sofa, a desk and a dining area, and it can accommodate an extra bed or a crib. The en‑suite bathroom features a bath or shower, an additional toilet, towels, free toiletries and a telephone. Cable TV, a safety deposit box, ironing facilities and executive lounge access complete the amenities.
Beds 9.2/10 · 63 guests mention them
Sleeps 1
20 m² · Sleeps 2
Sleeps 1
39 m² · Sleeps 2
The Heritage Suite offers garden views and an air‑conditioned living room that opens onto a separate bedroom. A flat‑screen TV with cable channels, sound‑proof walls and a dining area provide entertainment and privacy. The private bathroom includes a bathtub and free toiletries, and the suite can accommodate an extra bed and a crib in addition to its main bed for two guests.
“Chris”
The staff and facilities are good, but the buffet selection needs improvement.
“A Great Experience overall”
The pool was a highlight, and I couldn’t find anything to complain about.
The hotel’s look and feel were lovely, rooms were decent size with valley views, staff were welcoming and friendly, and it was a good spot for kids and teens. The heated pool in the mountains and same‑day laundry were nice touches. However, the rooms are far from the main lobby, spa prices are extraordinarily high, and there were spots on the room flooring that need fixing.
The place was spot‑on – great location, tasty food, warm staff, cozy vibe, and everything else was flawless, making it a perfect value.
“Birthday at Serena (Disappointed)”
We appreciated the overall vibe, the services, and the food, and the staff were courteous, professional, and helpful. But the management failed to handle a customer complaint: I had specifically asked for a cake arrangement for my spouse’s birthday, which was why we chose Serena over other options. They mistakenly swapped our cake with someone else’s. At the surprise party, about 20 km away in Nagar, the cake read “Happy Birthday Mustafa Hussain” – a nightmare. The evening was ruined, and when I brought it up, the only remedy offered was a cake waiver, which was unacceptable. I declined and paid in full. If you’re planning to stay at Serena, just hope you don’t run into a dispute with them… they’re just clueless about proper customer service and fair compensation.
“Chris”
The staff and facilities are good, but the buffet selection needs improvement.
The place was spot‑on – great location, tasty food, warm staff, cozy vibe, and everything else was flawless, making it a perfect value.
“A Great Experience overall”
The pool was a highlight, and I couldn’t find anything to complain about.
“Birthday at Serena (Disappointed)”
We appreciated the overall vibe, the services, and the food, and the staff were courteous, professional, and helpful. But the management failed to handle a customer complaint: I had specifically asked for a cake arrangement for my spouse’s birthday, which was why we chose Serena over other options. They mistakenly swapped our cake with someone else’s. At the surprise party, about 20 km away in Nagar, the cake read “Happy Birthday Mustafa Hussain” – a nightmare. The evening was ruined, and when I brought it up, the only remedy offered was a cake waiver, which was unacceptable. I declined and paid in full. If you’re planning to stay at Serena, just hope you don’t run into a dispute with them… they’re just clueless about proper customer service and fair compensation.
The hotel’s look and feel were lovely, rooms were decent size with valley views, staff were welcoming and friendly, and it was a good spot for kids and teens. The heated pool in the mountains and same‑day laundry were nice touches. However, the rooms are far from the main lobby, spa prices are extraordinarily high, and there were spots on the room flooring that need fixing.
