“Gutes Apartment - aber abschreckend schlechter Service beim Einchecken..”
The apartment was spacious, well furnished and equipped, yet the check‑in was disastrous: after confirming the booking I received a message telling me to call a specific phone number to get the access code for the apartment. Neither the listed landline nor the mobile number provided by the host could be reached for more than two hours. Other couples arriving at the same time experienced the same issue, forcing us to spend a lot of time in the usual phone queue. In the end, check‑in only succeeded after the landlord intervened, after a multi‑hour delay and uncertainty about whether the stay would even work. The landlord could have simply sent the access code with the confirmation, as many other hosts do. He also offered to move us to a different unit for an extra fee, which was fine even though we ultimately didn't take that option. Oddly, the landlord explained that his landline had inexplicably failed, and there was no comment on why the mobile number listed at the entrance was also unreachable. The only compensation was that we received a slightly larger apartment than originally booked.
WernerA month ago