Embassy Suites by Hilton Franklin Cool Spring

Everything was perfect, except that I had to pay for food.

Alexander·3 weeks ago

“My family and I had a great stay, we will definitely be back.”

The spot is spot‑on for malls and restaurants, and there’s nothing to complain about—just a great place.

Grant·4 weeks ago

“This newly remodeled property had everything we needed and was clean and comfortable.”

The staff were friendly, the property had been recently remodeled, and the breakfast was good.

Stephanie·A month ago

“Not the best stay at a Hilton.”

The breakfast and its staff were excellent, and the chief engineer who fixed our AC unit was the most professional and courteous hotel engineer I’ve ever met. Still, the AC didn’t cool properly, though it was better than the 73‑degree heat we endured. I texted a couple of employees about the problem and they sent us two fans. The front desk said on Friday night there were no other rooms available, even though the football team had just checked out, so I was hoping we’d get a room with better AC. The fridge leaked, and I found the cause: the pan under the freezer was full of water, which I emptied and cleaned up.

Terry·A month ago

“The say was great we always enjoy our stay”

Everything was great, especially Miss Beverly who was fantastic. The only hiccup was that our reservation was canceled upon arrival, which was a problem.

Jesse·A month ago