“Pésima organización”
There was a wedding and the parking was full; how could there be no space for guests? The room we were given was in a different area than the hotel. Terrible.
Celia2 weeks ago
Just a moment…
★★★★·San Cristóbal de las Casas·8.4
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or just type it: “around the 20th, three nights”
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Hotel Rocaval San Cristóbal de las Casas offers spacious rooms with garden views, a fitness centre, terrace, and lush garden. Free Wi‑Fi, a lounge, coffee shop, and business area enhance comfort. The on‑site restaurant serves Mexican, Asian, continental, and American breakfasts with local specialties. Convenient shuttle, 24‑hour front desk, free parking, and bicycle storage add value.
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How guests rate the property, aspect by aspect.
There was a wedding and the parking was full; how could there be no space for guests? The room we were given was in a different area than the hotel. Terrible.
Celia·2 weeks ago
I didn’t like it at all. The staff are very rude; at reception they hang up on you, and if you call for help they speak to you disrespectfully. They try to file a complaint and then claim it’s already resolved, and this hotel lacks many basic things.
Esmeralda·2 weeks ago
The parking at the hotel is something that is greatly appreciated.
Adriana·3 weeks ago
The location and cleanliness were good. The TV didn’t work and we were moved to another room.
Raquel·3 weeks ago
La ubicación, las instalaciones y las camas. Me tocó estar durante una remodelación que están haciendo, solo un poquito de ruido por los trabajos que están haciendo
Roque·A month ago