It was convenient for what I needed. The staff were friendly, but they couldn’t speak any English. Towels and sheets were very old, and the room needed a thorough cleaning.
KimA month ago
Just a moment…
★★★·Mataram·7.2
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or just type it — “around the 20th, three nights”
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Pratama Hotel & Convention Mataram offers air‑conditioned rooms with private bathrooms, tiled floors, work desks, flat‑screen TVs and complimentary toiletries. The on‑site restaurant serves Indonesian cuisine with halal options, featuring fresh fruit breakfasts. Guests enjoy a 24‑hour front desk, concierge, shuttle service, bike and car hire, tour desk, and secure parking. Located 33 km from Lombok International Airport, the hotel provides easy access to nearby surf spots.
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How guests rate the property, aspect by aspect.
It was convenient for what I needed. The staff were friendly, but they couldn’t speak any English. Towels and sheets were very old, and the room needed a thorough cleaning.
Kim·A month ago
The staff were helpful. The place was not very clean, old and tired. Towels were worn, sheets were very old, and some items were missing from the room—towels, tea, coffee, sugar. There was nowhere to boil a jug, so I had to place it on the floor because of the PowerPoint location. I had two bookings for two different days, but they couldn’t locate my second reservation.
Kim·A month ago
Friendly staff and a solid cleaning crew made my stay pleasant; the Wi‑Fi was moderately fast, and the room stayed spotless with housekeeping doing a great job.
Wandana·3 months ago
The room felt like home after a long tour, and the person who checked me in even helped me get some food, making me feel safe and comfortable; downstairs there’s also a spot to park my motorbike.
Eline·6 months ago
We were charged an extra night because we both durian to the room, and the TV channels were bad; not much else to note.
Harianto·8 months ago