The room was very comfortable and reception service was perfect, but the restaurant’s food selection would benefit from gluten‑free bread.
Francesca2 weeks ago
Just a moment…
Mombasa·8.7
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or just type it — “around the 20th, three nights”
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Hotel Sapphire in Mombasa features air-conditioned rooms with private bathrooms, balconies, and free WiFi, including work desks, TVs, and wardrobes. The hotel boasts a rooftop swimming pool, pool bar, and 24-hour front desk. Located 11 km from Moi International Airport, it's near Mombasa Train Station and attractions like Uhuru Garden and Tusks Monument, offering a short walk to public transportation and local landmarks.
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How guests rate the property, aspect by aspect.
The room was very comfortable and reception service was perfect, but the restaurant’s food selection would benefit from gluten‑free bread.
Francesca·2 weeks ago
The front desk team, especially Brenda and Faith, were incredibly helpful, and Siti at the restaurant made the experience even better.
Sirengo·2 weeks ago
The staff were receptive and courteous, but I didn’t stay longer.
Emmanuel·2 weeks ago
I want to thank most of the staff, particularly the trainee Vanessa, who was very supportive and accommodating for my elderly dad; she’s a real asset. On the downside, I had requested a twin‑bed and the desk confirmed it, but when we reached the room it wasn’t a twin, so after a long day of travel we had to wait for the correct room, which was inconvenient with my dad.
Faisal·2 weeks ago
The staff were amazing—kind, helpful, and attentive—offering a level of hospitality and professionalism I’ve never seen before; I was thoroughly impressed.
Josephine·3 weeks ago