“TERRIBLE! Do not recommend!!”
If I could give this hotel and its management a zero, I would! After booking a room I saw reviews that mentioned odors in the rooms. I immediately tried to call and cancel the reservation. (This is not a hotel that is sold out). I was told they couldn’t refund me and that I would need to go to get the refund. Instead of doing that, my 3‑year‑old daughter and I went to the hotel hoping for a good experience. We checked in and the room we were originally placed in had a terrible musty and moldy odor. I called the front desk and asked if we could please be moved to another room. We were moved to another room but unfortunately that room wasn’t any better. I will say that the rooms were pretty clean but the musty smell was awful. I went to the front desk and explained that my three‑year‑old has a lot of medical problems, including asthma, and can’t stay in a room that smells like that. I was told by the gentleman at the desk he couldn’t move me again and that I would have to contact for the refund because the refunds are approved by the hotel, not the hotel (which ended up being a lie). I contacted and was told the refund approvals come directly from the hotel and they denied the refund request and said the guest (myself) chose to stay in another city. That is not true! I ended paying $178 to stay at another hotel across the road that night!!! Do yourself a favor, avoid the hassle and pay a little extra to stay somewhere else.
NickiA month ago