“Fair but clarify in advance what you will get”
The room was clean and the pictures on the wall were nice, but we didn’t receive the room we booked; we had ordered a two‑bed room and the photos clearly showed two beds, yet the room we arrived to had only one bed and a sofa that didn’t sleep well. When I mentioned it to the host, she said the room was full and moved us to a “superior room”, which is odd because that room also only had one bed instead of two.
Paul8 months ago