We’re not satisfied with our experience at this property. We booked and paid a higher price for a chalet, but upon arrival, the property changed our accommodation to a standard room without our prior agreement. The reception informed us that there were problems and insects in the chalet at night, which is why they moved us to another room. However, they refused to refund the price difference and blamed us for the issue. We believe that if there was any problem with the booked accommodation, the property should have contacted us as soon as they received the reservation, explained the situation, and offered us alternative options before our arrival. The way this issue was handled was disappointing, as they did not take responsibility and instead placed the blame on the guest. We kindly request your assistance in obtaining a refund for the price difference and resolving this matter fairly.
Numaira3 weeks ago