Hotel Elements by Marquis

“Me sentí como en casa, personal muy amable y las instalaciones estuvieron de lujo.”

The staff were very friendly.

Sala·2 months ago

The location and facilities were good.

López·2 months ago

“Primera y última vez. Alimentos con moho y personal con mala actitud”

1. I can’t generalize, but every day I was offered moldy food for breakfast. Unacceptable. 2. I asked for a shirt to be washed and they demanded cash, refusing to charge the room; I asked for double or triple the laundry price to be billed to the room, but they said it wasn’t possible. I don’t see why the hotel can’t pay the laundry. Their service attitude was horrible. I won’t return.

Xavi·3 months ago

“Rundown motel with an unprofessional staff.”

Scored 3.0 3.0 Unfortunately, nothing stood out as a positive during our stay. This property felt much more like a run-down roadside motel than a hotel with a 9.0 rating. Based on the reviews and price, I expected a clean, well-maintained hotel. Instead, I found dirty, foul-smelling hallways, stained carpeting, dirty sinks, worn-out washcloths, damaged curtains that would not close completely, and an extremely loud air conditioner. Even the room key holder looked old, dirty, and heavily used. The overall condition of the property gave the impression of a neglected, low-quality motel rather than a highly rated hotel. We arrived around 2:00 a.m. and stayed only because my family was already settled for the night. I immediately contacted to request a refund only for the unused nights so we could check out early and move to another hotel. I was not asking for a refund for the night we stayed. At checkout, when the receptionist asked about my experience, I explained that the hotel was far below my expectations. Instead of responding professionally, she became defensive and insisted that staff had called and knocked on our door to address the issue, implying that I had ignored them. I explained that my room phone had already been silenced before I arrived, so I was unaware of any calls. I also told her that no one had come to our door. I was awake until after 3:00 a.m. speaking with and arranging another hotel, and at no point did anyone knock on our door. Looking back, the hotel's security cameras would likely confirm that no one came to our room. Paying approximately $750 during the World Cup for accommodations in this condition was extremely disappointing. The hotel did not come close to the quality reflected by its ratings or the premium price being charged. I have photos documenting the condition of the room and the property

Nancy·3 months ago

“Celkový dojem byl super”

The rooms were clean, the staff were helpful, and the distance to the sights was convenient. The only downside was that there was no TV channel to watch the World Cup on the room’s TV, the main street outside the hotel was noisy, and the breakfast spread was mediocre.

Adam·4 months ago