We had to cancel our stay after finding out the pool advertised online was missing at check‑in. The staff told us the money would be refunded, but after we booked the day before, they insisted a two‑day notice was required and wouldn’t refund. They couldn’t see we’d just made the reservation. Finally, they said nothing could be done. Living in Okemos for 35 years, I was shocked by this local business’s treatment. We brought our granddaughter for a special pool night, and the disappointment grew when our money was withheld. The ad promised a pool, yet the front desk staff admitted there isn’t one. We left hoping to find another room on short notice while my granddaughter listened to the disheartening conversation. There’s nothing positive to share, and we’re deeply involved in the community.
CherieA month ago