“Lamentable”
Mr. Belisario was courteous, which was a bright spot, but the check‑in was a nightmare—no one at the front desk seemed to have any record of our reservation and there was no phone to call. They told us breakfast was supposed to be served elsewhere, about two kilometres away, and hinted someone might bring it to us, but that never happened, so we ended up without the paid meal.
GermanA year ago