“מלון מקסים עם צוות מגעיל!!!!”
We’re a family who travels a lot and stays in many hotels across Europe, so I want to stress how amazing this place is. The facilities are excellent, but we’ve never encountered such a disorganized, uncoordinated, and even rude staff. First, on the first day after booking rooms in advance, we received two rooms on a floor where a major renovation was happening, causing intense noise. We later learned that the renovation would continue throughout our stay. We called reception immediately to point out that sending five people to a noisy area when they know the situation is unacceptable—this was a blatant disregard. Their reply was that no rooms were available and the hotel was full. We persisted, and eventually discovered that rooms were indeed available, after a huge mental hassle we didn’t need to deal with. Another issue: we booked half‑board (breakfast and dinner). Meals were served until 21:00, but by 20:30 there was no food left, no ready seating, and we had to expend energy finding a place to sit, only to find that the staff had blocked us from seating even though tables were available for all of us. We approached the dining staff and they said we arrived too late, so food was finished. We insisted and asked them to bring food, something we never expected to ask. The staff serving the hotel, as mentioned below, completely ruins any good aspects of the hotel—disgusting and disrespectful behavior from both reception and dining staff. We’ve never seen such treatment, and when we checked out, the reception staff didn’t even know we’d paid in advance, so we had to prove it and correct them. Another point: we booked an extra adult who left the hotel the previous evening, paid, and received a receipt, yet they didn’t know this and demanded we pay for him again until we proved the receipt. This is a staff that does not deserve to serve guests. Please re‑evaluate because you’re employing a team that damages the hotel’s reputation.
Lior2 weeks ago